Return Guidelines

For Orders Outside the EU:
Please note that returns and refunds are not available for orders shipped outside the EU unless the item arrives defective. If you encounter any issues with your product, especially defects, contact us HERE for assistance.

Sale Items:
All sales made on discounted items are considered final. However, if you receive a product that is defective or damaged, we will gladly offer an exchange or store credit.

For European Union Customers:
You have 14 days from the date of delivery to return your item. Please be aware that we do not provide return labels. If you wish to return an item, start the proccess via our RETURN PORTAL.

Refund Process (if applicable):
After we receive and inspect your returned item, you will be notified via email about the status of your refund. If approved, the refund will be processed and credited to your original payment method within a few days.

Non-Refundable Items (if applicable):
Refunds are only available for regular-priced items. Unfortunately, sale items, custom orders, and pre-orders are not eligible for refunds.

Returning Your Product:
To begin a return, you follow the instructions on our RETURN PORTAL. Please note that you are responsible for paying the return shipping costs, which are non-refundable. If you qualify for a refund, the return shipping cost will be deducted from the amount.

For orders outside the EU, be aware that additional charges like customs or taxes may apply, which are your responsibility.

Shipping times for exchanges can vary depending on your location. For items valued over 50€, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee the receipt of returned items.